If you can’t find the answer to your question below, please call us on (03) 9827 3000 We’d be happy to help.
Exclusive Photography are serious about protecting your privacy.
In handling your personal information, we are bound by the Privacy Act 1988 (Privacy Act) and the 13 Australian Privacy Principles in the Privacy Act (as amended). This policy sets out how Exclusive Photography collects, stores, uses, discloses and otherwise handles your personal information. This policy may be updated from time to time.
What personal information does Exclusive Photography collect and why?
Personal information is information or an opinion about an identified, or reasonably identifiable, individual. During the provision of its services and/or products, Exclusive Photography may collect your personal information.
Generally, the kinds of personal information Exclusive Photography collects are:
contact and identification information such as your name, address, telephone/mobile numbers and email address;
credit card and other banking information for the purpose of facilitating payment to Exclusive Photography for services and/or products provided;
images of you contained in photographic materials; and
other information such as information about your hobbies or interests to personalise your photography session
In some circumstances Exclusive Photography may also hold other personal information provided by you.
How does Exclusive Photography collect personal information?
Generally, Exclusive Photography collects your personal information directly from you, through the completion of a manual or online form, such as an registration form on Exclusive Photography’ website;
an interaction or exchange in person, such as through a face-to-face meeting, or by way of telephone, facsimile, email, post or through the use of the Exclusive Photography website; and/or
when you enter an Exclusive Photography competition.
There may be occasions when Exclusive Photography collects your personal information from other sources such as from third parties with which Exclusive Photography does business;
an information services provider;
a publicly maintained record or other publicly available sources of information including social media and similar websites.
Generally, Exclusive Photography will only collect your personal information from sources other than you if it is unreasonable or impracticable to collect your personal information from you.
Why does Exclusive Photography need your personal information?
Exclusive Photography collects, holds, uses and discloses your personal information where it is reasonably necessary for the purposes of:
providing to you personalised photography services and photography products, including processing your orders or applications and dealing with requests, enquiries or complaints and other customer care related activities;
issuing to you your Exclusive Photography Gift/Card/Voucher;
accounting, billing and other internal administrative and business management purposes; and
carrying out market and product analysis.
Exclusive Photography may also use your personal information, including your image, quotes or other information for inclusion with our marketing materials, where you have consented to such use.
Also, Exclusive Photography may use your personal information for purposes related to the above purposes and for which you would reasonably expect Exclusive Photography to do so in the circumstances, or where you have consented or the use is otherwise in accordance with law.
Where personal information is used or disclosed, Exclusive Photography takes steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to Exclusive Photography. However, without certain information from you, Exclusive Photography may not be able to provide its services and/or products to you.
Exclusive Photography may use and disclose your personal information in order to inform you of services and/or products that may be of interest to you from Exclusive Photography or selected third parties. In the event you do not wish to receive such communications, you can opt-out by contacting Exclusive Photography on (08) 9386 5088 or through any opt-out mechanism contained in a marketing communication to you.
To whom does Exclusive Photography disclose your personal information?
Exclusive Photography discloses your personal information for the purpose for which Exclusive Photography collects it, as set out above. This may include disclosing your personal information to:
third parties engaged to perform administrative or other services on behalf of Exclusive Photography;
people or entities considering acquiring an interest in Exclusive Photography’ enterprise or assets or otherwise working with Exclusive Photography to facilitate the provision of its services and/or products; and
Exclusive Photography's professional advisors, contractors, consultants, finance providers and related bodies corporate.
Disclosures to third parties are on a confidential basis or otherwise in accordance with law. Exclusive Photography may also disclose your personal information with your consent or if disclosure is required or authorised by law.
Security of your Personal Information
Exclusive photography takes steps reasonable in the circumstances to ensure that the personal information it holds is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. Exclusive Photography holds personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only by authorised staff.
Exclusive Photography will destroy or de-identify personal information in circumstances where it is no longer required, unless Exclusive Photography is otherwise required or authorised by law to retain the information.
How to access and correct your personal information
Exclusive Photography takes steps reasonable in the circumstances to ensure personal information it holds is accurate, up-to-date, complete, relevant and not misleading. Under the Privacy Act, you have a right to access and seek correction of your personal information that is collected and held by Exclusive Photography. If at any time you would like to access or correct the personal information that Exclusive photography holds about you, or you would like more information on Exclusive Photography’s approach to privacy, please contact Exclusive Photography on (08) 9386 5088
Exclusive Photography will grant access to your personal information to the extent required or authorised by the Privacy Act or other law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate.
To obtain access to your personal information:
you will have to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected;
Exclusive Photography requests that you be reasonably specific about the information you require; and
Exclusive Photography may charge you a reasonable administration fee, which reflects the cost to Exclusive Photography, for providing access in accordance with your request.
Please direct all privacy complaints toExclusive Photography’ Privacy Compliance Officer on
(03) 9827 3000. At all times, privacy complaints:
will be treated seriously;
will be dealt with promptly;
will be dealt with in a confidential manner; and
will not affect your existing obligations or affect the commercial arrangements between you and Exclusive Photography.
In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.